Order Information

Order Processing

We make every effort to ship all order placed before 1PM EST that same business day, but please allow us up to 2 days to process and ship your order.  If we are out of stock of any item you have ordered we will send you an email and give you the following options:

Wait for the missing item to be restocked and receive your complete order (We will give you a timeframe for the missing item)

Receive credit for the missing item and have the balance of your order shipped that day

Or a complete refund of your order.

Payment Methods

originalbotanica.com accepts:

• Visa
• MasterCard
• American Express
• Discover

Sales Tax

We are required to charge local sales tax in states where Original Products has a physical presence.

Ordering By Mail

To download a printable PDF version of our mail order form, please click here. If you do not have Adobe Acrobat Reader, download it here.

Original Products Corp.
2486-88 Webster Avenue
Bronx, NY 10458

Please note: All funds must be in US. Dollar currency. Personal checks are subject to clearance (approximately 10 days) before an order is processed. Checks must have street address (no PO Box) and supply phone number. All returned checks will be charged a $10.00 fee and no further orders will be processed until account is paid in full. We do not accept personal checks outside of the U.S.

Order Status/Tracking

How will I know that my order was accepted?

After you click “Submit Order” an e-mail confirmation including an order number will be sent to the e-mail address entered when the order was placed. You can also check the status of your order by logging into My Account. Click on “Order History” to review order status.

When will I be charged?

Once your order has processed, your credit card will be charged. You will only be charged for the items that are shipped to you, along with appropriate shipping and tax, where applicable. Orders are subject to verification and acceptance before shipping. We are not responsible for errors made during order, address or credit card entry.

Back Order Policy

We do not backorder please refer to "Order Processing" above for details.

Tracking Your Package

Once your order is packed you will receive a detailed tracking email from either the USPS or UPS informing you of your tracking number.