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Botanica Store FAQs

Does your botanica store have any physical locations?

Yes, we have one store located at 2486-88 Webster Avenue in the Bronx, New York. It has been family owned and operated since 1959. We are open Monday through Saturday from 9:30am until 4:00pm. You can learn more about our store and its history on our About This Store page.

Can I get directions to your store?

Sure. You can find an interactive map and get directions on our Contact Us page.

How can I place an order?

Orders can be placed online, over the phone or by mail. We accept all major credit cards, Paypal, and money orders.

Who do I contact if I have a problem with my order, or just have a question about your products?

If you have questions, comments or concerns about our merchandise or store policies, please go to the Contact Us page of our website and complete and send our inquiry form. You can also email our support department at

What are your shipping and returns policies?

Detailed information about our shipping and returns policies can be found on our Shipping & Returns page.

Do the products you sell on this website actually work?

Our trusted products are manufactured using the same exacting methods and proven formulas, developed over the last 50 years, assuring your complete satisfaction. As with any spiritual product however the most important ingredient is the faith and confidence of the user. If you place your full faith and belief in our products we are confident you will be pleased with the results of your spiritual journey. We welcome any feedback you may have regarding our products.

Do you offer Spiritual Consultations?

We have a full staff of experienced and knowledgable spiritual advisors on staff who offer a wide range of services from spiritual readings (in person, over the phone or via skype) to custom candle and spiritual work. If you need any help answering any questions you may having regarding our products or how to use them most effectively our staff is at your disposal. Please call or email us for more information.